We have a range of options to suit your support needs.
Whether you require a one off session to help you with an issue you are experiencing with your PC, or whether you want more peace of mind and have a full system in place that can detect issues and threats to your PC before they start to cause problems.
At NeoComputers we offer one time sessions as well as multi tier ongoing support subscriptions to meet your needs.
At A Glance
One Time Support
One to One support session with one of our technicians who will help resolve the problem with your PC.
All of our ongoing plans come with some form of security and issue scan for the end users device.
Each month the end user will receive a report detailing any issues that have been dealt with.
As an ongoing plan subscriber you will be entitled to reduced labour rates for any of our services.
Keep your device operating in peak performance with our service clean option. An annual service clean and refresh of your PC or Laptop is included in some of our ongoing plan.
Have extra peace of mind with our cloud backup option. Back up your most important files and folders directly to the cloud.
Never worry about operating system or driver updates again. With our driver and OS update option these will be checked and installed regularly.
One Off Remote Support Fee
Save £10 By Paying Annually
£109.88 per year
Save £20 By Paying Annually
£207.88 per year
Save £30 By Paying Annually
£305.88 per year
Save £40 By Paying Annually
£403.88 per year
*Each ticket is valid for 1 hour and can be redeemed in person, over the phone or via remote assistance, only 1 ticket can be redeemed per session, all support tickets are valid for 12 months only and cannot be rolled over.
“We don’t know a lot about computers, Paul was able to source and prepare a tablet for my elderly mother. She doesn’t have internet so Paul was able to find us a good deal for a SIM card that worked in the tablet, he was able to make things easy to understand for us which was very helpful and we would highly recommend him to everyone.”
“The world of gaming computers is a new and complex one for me but Paul at Neo computers has walked through every step with me, answering my 1001 questions, comparing models and companies, then building a pc to match the requirements needed, delivering it earlier than expected even during a pandemic and finally not only answering our questions on Boxing Day so that my excited 12 year old who received the pc as his Xmas present could play his game but also logging onto remote assistance to show us what we were doing wrong. I honestly believe this is the best service I’ve received for which I’m very grateful, thank you NeoComputers!”
“Amazing service from Paul. Ordered for my partner and was kept until I had the full amount of money and then delivered and my partner said they were lovely people. PC works amazingly and had no problems would definitely message Paul again if I ever needed another.”